Refund policy
Return & Refund Policy
Last Updated: August 2026
At Machanixx, we want our customers to have a clear and straightforward return and refund experience.
Please review this policy before placing an order.
Return Period
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, the product must be:
- In its original condition.
- Unused or used only to the extent reasonably necessary to inspect the product.
- Returned with the original accessories, manuals, and included components where applicable.
- Properly packaged to prevent damage during return shipping.
Certain products may have additional return requirements due to their size, weight, mechanical components, or condition.
How to Request a Return
Before returning any product, customers must contact Machanixx and receive return instructions.
To request a return, contact:
Email: arnoldbrownk374@gmail.com
Please include:
- Your order number
- Your full name
- The email address used for the order
- The reason for the return
- Photos or videos when relevant
Do not send a product to an address without first receiving return instructions from our customer support team.
Return Shipping
For returns due to a change of mind or reasons unrelated to a defective, damaged, or incorrect product, the customer is responsible for the return shipping cost.
If a product arrives damaged, defective, or materially different from what was ordered, please contact us before returning the product so that we can review the issue and provide appropriate instructions.
Return Address
Return instructions and the applicable return address will be provided by Machanixx customer support after the return request has been reviewed.
Refunds
Once the returned product is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method.
Refunds are generally processed within 5–10 business days after the returned product has been received and inspected.
Once a refund has been issued, the time required for the funds to appear in your account may depend on your bank or payment provider.
Damaged or Defective Products
If your order arrives damaged or defective, please contact us as soon as possible after delivery.
Please provide your order number and clear photographs or videos showing the issue.
We will review the information and provide the appropriate next steps.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests received after an order has been processed or shipped may not be possible.
Warranty
Where applicable, warranty coverage is described on the relevant product page or in the documentation supplied with the product.
Warranty coverage is subject to the applicable manufacturer's or seller's warranty terms.
Contact Information
Machanixx
Begijnhofstraat 38
1000 Brussels
Belgium
Email: arnoldbrownk374@gmail.com
Phone: +32 473 421 375
Business Hours:
Monday–Friday, 9:00 AM–5:00 PM CET